Sweet. Ok, Heathrow... Not sure why Heathrow have decided to do an ad... Maybe they're copying the Canadian Airline. Uh hm.
Anyway, we see two elderly teddy bears just arriving at Heathrow... Customer service seems like the most important thing that they're pointing out here... Are we always happy with plane service? Well I'm not always happy. Something is always forgotten. They show us the typical arrival situation, pass the border, get your luggage and find your family.
A very sweet ad. Almost got me teary. ^_^